As technology continues to advance, so does the realm of online shopping and shipping. Since the onset of the COVID-19 pandemic, it appears that everything has accelerated, from the swift delivery of food to the seamless online shopping experience and the rapid distribution of goods. Everything except for Quantium Solutions, they should change their name to Quantium Problems instead.
Considering the potential of blockchain technology, it's disconcerting that Quantium Solutions, seemingly a part of the SingPost Group, appears to be falling behind in technological advancements. The order from PlayAsia (my very first!) was dispatched on October 4, 2023, and it took 17 days to finally reach its destination in Singapore. However, it took 2 days to reach SingPost and it has been stuck in that status since.... and they are telling me that cannot tell where it is!
Upon emailing the Singapore branch of Quantium Solutions, they replied saying to "Based on the record, the item was shipped out via Quantium Solutions Hong Kong to Singapore. However, we do not have any record in our system. Please reach out to your merchant/sender or the origin shipper, Quantium Solutions Hong Kong for more details and further assistance."
Really Quantium Solutions? You could tell me where it was shipped out from, but cannot tell me where it is now that it has arrived in it's destination which should be under your purview?
I've ordered from Bokksu and they deliver from Japan. When the parcel arrives in Singapore, dispatch is done by SingPost, and I usually received it within 2-3 weeks from dispatch. So that works out to be an average of 15 working days, not more than 21 days and counting. Even Amazon Prime shipping from the US to Singapore has arrived faster than this, with frequent status updates. And let's not even take about anything bought from China on Lazada or Shopee, where you are updated on the status constantly.
It's just Hong Kong to Singapore, not Hong Kong to the Netherlands. Plus, the status was updated to have already arrived in destination N days ago with no new updates and when it will be delivered.
But what's worse is that Quantium Solutions Singapore is telling me that they cannot find it in their system as it was sent out by the Hong Kong Branch. Since they are basically the same company just in different locations, where is the blockchain technology or visibility to check for such deliveries?
I would say it's a red flag when the same entity does not seem to use the same system for something as simple as shipping. The reviews on Google and on the internet for this company also reflects the experience.
How is this company still in existence is a mystery - tracking is bad, customer service is hopeless and their system is not even integrated! Oh and did I mention that Quantium Solutions is a subsidiary of SingPost and yet their tracking system is hopeless.
Thankfully the seller, PlayAsia, has replied me saying that they would proceed with the full refund or reshipment so let's see how that goes. I would have to say that the customer support for PlayAsia has really been good and supportive, unlike Quantium Solutions.
Have you encountered Quantum Solutions with you shipping and deliveries? If so what are your thoughts on it?
